Refund & Returns - Emjay Spa & Wellness

Overview of all the boring but necessary stuff……

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

non-returnable items:

Gift certificates

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds

Products: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Services: Refunds are not typically offered on readings, healing and counselling sessions. Any dissatisfaction should be expressed within the first 5 minutes of a session to allow for immediate resolution.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at emjayspas@gmail.com

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at emjayspas@gmail.com and send your item to:

Shop 1

203 Middle St.

Cleveland

QLD 4163.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product or drop it to:

Shop 1

203 Middle St.

Cleveland

QLD 4163.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Cancellation Policy:

To ensure that we can provide the best service to all our clients, Emjay Spa & Wellness has implemented a cancellation policy for select services. For appointments that are 50 minutes or longer, or are considered high-value services, we require at least 24 hours’ notice for cancellations. If an appointment is cancelled less than 24 hours before the scheduled time, a cancellation fee may be applied.

This policy allows us to manage our schedule effectively and continue offering the high-quality personalised care our clients expect. Thank you for understanding and respecting our time and resources.

Disclaimer

Insights provided during readings, sessions, treatments or courses utilise intuitive and psychic awareness, evidential mediumship and lilfe experience and are intended for guidance only. Decisions and actions based on this information are your responsibility and there is always free will involved therefore you, and you alone, are responsible for your choices. Treatments and responses are subjective and should not replace professional legal, medical, financial, or business advice. For legal reasons, all services are for entertainment purposes only. Clients should disclose all medical conditions and allergies prior to any treatment to avoid potential reactions and must advise if anything has changed regarding their health and wellness status including medications and diagnosis, since their last visit.

Code of Ethics

Confidentiality & Privacy: We ensure the confidentiality of your sessions, courses, and treatments, protecting your information except in life-threatening situations or as required by law. Please report any privacy breaches immediately.

Interpretation & Guidance: Our insights reflect possibilities based on current energies, not fixed predictions. We provide objective suggestions to help you shape your future, understanding that actions and decisions remain your responsibility.

Questions: We reserve the right to decline questions that are inappropriate or infringe on professional boundaries. We’ll help rephrase your queries to maximize benefits.

Honesty & Respect: All services are conducted with integrity, respecting your readiness to receive information and ensuring sensitivity to your needs.

Compassionate & Non-Judgmental: Our approach is supportive and non-judgmental, focusing on providing a positive and beneficial experience. We ask that you engage with an open heart and mind.

Empowering & Encouraging: We aim to empower you to make life-affirming decisions, supporting you in creating positive outcomes in your life.

Responsibility for Decisions: Guidance provided is with your free-will in mind, emphasizing your responsibility for personal choices and actions.

Medical, Legal, or Financial Advice: Our readings and courses complement but do not replace professional medical or legal advice. Seek professional care for such needs.

Readings for Children & Others: We do not provide readings about others without their consent and do not serve minors without parental permission.

Frequency of Readings: To prevent dependency, we limit readings to no more than once every three months on the same topic.

Bookings, Rescheduling & Cancellations: Online bookings require 24-hour advance payment. In-person sessions require payment at the time of the appointment. Provide at least 24 hours’ notice to reschedule or you may be charged cancellation fees. No-shows or being over 10 minutes late, result in forfeiture of the appointment with full fee payable and with no refund given.

Referrals & Pricing: Referrals are made without expectation of compensation unless through a transparent affiliate program. Prices subject to change and will be clearly communicated beforehand.

Refund Policy: Refunds are not typically offered on readings, healing and counselling sessions. Any dissatisfaction should be expressed within the first 5 minutes of a session to allow for immediate resolution. If you are unhappy with your facial, massage, or grooming service or anything else relating to Emjay Spa & Wellness or it’s associates or employees, please discuss your concerns with Belinda, who will engage in an open and honest conversation with you to address any issues on a case-by-case basis. We are committed to ensuring your satisfaction and will work diligently to resolve your concerns.

Communication: Communications via email, social media, etc., are informational and not contractual. We maintain the right to cease communication perceived as disrespectful or inappropriate.

Copyright, trademarks, and intellectual properties are protected under Australian Law. Unauthorised use, reproduction, or distribution of any content related to Emjay Day Spa & Wellness & Sacred Transformations, including logos and promotional materials, is prohibited and may lead to legal action.

By using this site and booking our services, you acknowledge and agree to these terms and conditions.