Terms & Conditions & Privacy Policy

Emjay Spa & Wellness
ABN: 12 513 593 544
Address: 1/203 Middle Street, Cleveland QLD 4163
Phone: 0402 391 691
Email: emjayspas@gmail.com
Website: https://emjayspa.com

Effective Date: 1 September 2025

Terms & Conditions

Acceptance of Terms

By booking services, purchasing products, or using our website, you acknowledge that you have read, understood, and agree to be bound by these terms and your rights under Australian Consumer Law.

Business Registration & Professional Standards

Emjay Spa & Wellness (ABN: 12 513 593 544) is operated by Belinda Evans, a qualified practitioner with certifications in:

• Somatic Therapy & Integrative Healing
• Hypnotherapy
• Holistic Counselling
• Beauty Therapy

We maintain professional indemnity insurance and adhere to industry ethical standards.

 

Scope of Practice & Medical Disclaimers

Important: Our services are complementary therapies designed to support wellness and personal growth. They do not constitute medical treatment and should not replace professional medical care.

We DO NOT:

• Diagnose medical conditions
• Prescribe medications or treatments
• Provide psychological therapy or psychiatric care
• Treat serious mental health conditions
• Make medical claims about treatment outcomes

We DO provide:

• Wellness coaching and stress management support
• Beauty and relaxation treatments
• Spiritual guidance and intuitive readings
• Energy work and somatic practices
• Educational workshops and retreats

Medical Consent Required: You must obtain medical clearance before booking if you have:

• Serious mental health conditions (psychosis, severe depression, suicidal ideation)
• Medical conditions that may be affected by massage, heat treatments, or stress
• Are pregnant or have recent injuries/surgeries
• Are taking medications that affect blood pressure, circulation, or mental state

 

Health & Safety Requirements

Client Responsibilities:

• Disclose all relevant health conditions, medications, and allergies
• Arrive sober and in appropriate mental/physical state for services
• Inform us immediately if you feel unwell during treatment
• Update us on health changes since your last visit

Our Responsibilities:

• Maintain clean, safe treatment environment
• Use professional-grade products and equipment
• Respect your boundaries and comfort levels
• Stop treatment if safety concerns arise

 

Professional Boundaries & Conduct

Mandatory Reporting: As a professional practitioner, I am obligated to report:

• Suspected child abuse or neglect
• Immediate threats of self-harm or harm to others
• Criminal activity disclosed during sessions

Professional Relationship:

• Services are professional in nature with clear boundaries
• Personal relationships outside of professional context are not appropriate
• Inappropriate behaviour by either party will result in termination of services

Confidentiality: All session information remains confidential except:

• When disclosure is required by law
• In life-threatening emergencies
• With your written consent

Privacy Policy

Information We Collect

Booking & Client Information:

• Personal details (name, phone, email, address)
• Health conditions and medical history relevant to treatments
• Payment and billing information
• Session notes and treatment records
• Emergency contact information

Website Data:

• IP address and browser information
• Cookies for website functionality
• Contact form submissions
• Email subscription preferences

Marketing & Communication:

• Photos/videos with written consent only
• Testimonials with written permission
• Email marketing preferences

How We Use Your Information

• Schedule and provide booked services
• Process payments and maintain billing records
• Communicate appointment details and follow-up care
• Send marketing emails (opt-out available anytime)
• Maintain treatment records for continuity of care
• Comply with legal and professional requirements

Data Storage & Security

• Client files stored securely for 7 years minimum (professional requirement)
• Digital records password-protected and backed up securely
• Payment information processed through secure, PCI-compliant systems
• Access limited to authorised personnel only

Third-Party Services

We may share necessary information with:

• Payment processors (Square, PayPal)
• Booking systems (if applicable)
• Email marketing platforms (with consent)
• Professional supervisors or colleagues (anonymised)
• Legal or medical professionals when required

Your Rights

Under Australian Privacy Law, you can:

• Access your personal information
• Request corrections to inaccurate data
• Request deletion (subject to legal retention requirements)
• Opt out of marketing communications
• Complain to the Privacy Commissioner if concerns arise

Data Breach: We will notify you within 72 hours if a breach affects your personal information.

Dispute Resolution

Internal Resolution

1. Contact emjayspas@gmail.com to discuss concerns
2. We aim to respond within 48 hours
3. Manager will work with you to find fair resolution

External Options

If unsatisfied with our response:

• Fair Trading Queensland: 13 QGOV (13 74 68)
• Australian Competition & Consumer Commission (ACCC)
• Office of the Australian Information Commissioner (privacy matters)
• Relevant professional associations

Force Majeure

We are not liable for failure to perform due to circumstances beyond reasonable control including:

• Natural disasters, pandemic restrictions
• Government regulations or orders
• Utility failures or facility damage
• Serious illness of practitioner

In such cases, services will be rescheduled or refunded as appropriate.

Limitation of Liability

Maximum Liability: Our total liability is limited to the amount paid for the specific service or product in question.

Excluded Damages: We are not liable for indirect, consequential, or emotional damages except where prohibited by Australian Consumer Law.

Personal Responsibility: Clients are responsible for decisions made based on guidance received and participate in services at their own risk.

Updates to These Terms

We may update these terms periodically. Significant changes will be communicated via:

• Email to existing clients
• Website notification
• Social media announcement

Continued use of services after changes indicates acceptance.

Contact Information

Questions about these terms:

• Email: emjayspas@gmail.com
• Phone: 0402 391 691
• Mail: PO Box 3006, Victoria Point LPO, Victoria Point Shopping Centre, 2 Bunker Road, Victoria Point Qld 4165

Business Hours: Open by appointment only

Emergency Contact: If experiencing mental health crisis, contact Lifeline 13 11 14 or emergency services 000.

By booking services or purchasing products, you acknowledge reading and agreeing to these comprehensive terms, which operate alongside your guaranteed rights under Australian Consumer Law.

Last Updated: 1 September 2025